How Uber’s internal safety team handles everything from car crashes to assaults

REUTERS/Shannon Stapleton

• Uber is quickly growing its safety and investigation team in Phoenix, the Financial Times reports. 
• Of the 600 employees, about 65 investigators handle everything from car crashes to assault — and are tasked with getting both sides of the story.  
• Drivers have previously told Business Insider the system is imperfect, and that often times a single customer complaint could see them suspended from the platform and therefore without a job, pending the investigation. 

In the 16 months since Dara Khosrowshahi took over as Uber’s chief executive, safety has been at the top of the company’s laundry list of needed changes.

And as the app adds new features like direct-to-9-1-1 buttons, GPS crash monitoring, and other data-driven safety tools, a team of employees in Phoenix works behind the scenes to manage everything from physical assaults, car crashes, and even murder.

See the rest of the story at Business Insider

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