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The banking industry is in the grips of an identity crisis. Leaders of the world's largest banks — such as Citi, BBVA, and Goldman Sachs — have begun describing themselves as technology companies with banking licenses.
However, this description is still aspirational. Executing the vision will require billions of dollars in investments, the restructuring of teams, a reimagining of the entire banking technology stack, and the adoption of a far more customer-centric business view.
See the rest of the story at Business Insider
See Also:
- Payment deferrals are complicating creditworthiness assessments for banks
- TSB has seen average signups for its mobile app triple since lockdown began
- Wirecard's scandal is complicating the operations of other firms
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